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  1. About Emerson
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Information Technology

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    • IT Help Desk
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    • Media Services Center
  • IT Infrastructure
  • Enterprise Systems
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Emerson IT's mission is to provide the community with the very best technology support creating a relationship of trust that enables the success of the College.

To provide exemplary service, maintain trust and collaboration, Emerson IT promises to:

Provide Polite and Respectful Service

  • The IT Staff is committed to polite and professional conversation, service, and character in all interactions.
  • The IT Staff will respect the diversity of our community during service visits, meetings, and all internal and external communication.

Provide Organized, Effective, and Responsive Service

  • If an IT issue is not resolved during a service call, our technology users can expect a follow-up (which may include a request for more information, a proposed time for a service visit/call, a progress update, or a resolution):
    • Immediately for widespread/critical issues.
    • Within one business day for high-priority issues.
    • Within two business days for normal-priority issues.
  • IT is committed to recording and escalating issues in a graceful, efficient, and organized manner. The various IT areas will communicate clearly and ensure that issues are securely and appropriately escalated from one area to another.
  • IT seeks feedback through surveys and through our online feedback form. We regularly review reports on response time, resolution time, and user satisfaction, and follow- up with users who report unsatisfactory service.

Listen, Partner, and Collaborate

  • The IT Staff promises to listen carefully before acting on any issue, project, or initiative.
  • The IT Staff will be available to discuss projects and provide technology expertise for departmental technology planning. We are your partners.
  • The IT Staff will actively seek and provide opportunities to educate its user base and raise the technology proficiency of the entire campus.

Provide Open and Transparent Communication

  • Emerson IT meets weekly to draft and strategize communication for alerts, announcements, customer survey results, and helpful information.
  • In all IT communications, including social media, our blog, service calls, campus emails, and IT info sessions/fairs, Emerson IT strives to be open, accessible, and clear.
  • IT invites project requests and discussion via its weekly Change Management meeting and online Project Center, allowing our users to align their initiatives with IT projects.

contact us

To view user guides and request help, visit เล่นสล็อตออนไลน์ผ่านทางคอมพิวเตอร์our support site.

IT Help Desk
120 Boylston St., Suite 404
617-824-8080

Media Services Center
180 Tremont St., Room 409
617-824-8676
Media Services Hours

Help Desk & Computer Lab Academic Semester Hours

MON–THU: 8 AM–10 PM
FRI: 8:30 AM–5 PM
SAT: 10 AM–6 PM
SUN: 12 PM-10 PM

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Information Technology

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    • IT Help Desk
    • IT Lab Operations
    • Media Services Center
  • IT Infrastructure
  • Enterprise Systems
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  • IT Blog
  • Instructional Technology Group

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